Trail Sale Limited Terms and Conditions: 

A) General Information:

1. Business Details: 

a) Registration Details:

Our business name is Trail Sale Limited. We became an incorporated company on the 30th day of January 2024. 

Our NZBN number is 9429051855529 contact information.

b) Contact Details:

We can be contacted by email (contact@trailsale.co.nz). Please contact us by email for detailed or professional inquiries. 

B) Agreement: 

By using this website, or any product or service of Trail Sale, you, the customer and any user of this website agrees to these terms and conditions.

C) Definitions

• Any user means any person using this website. 
• Customer means a person that may make or has made any purchase from Trail Sale

• You means any user of Trail Sales website, shop, products or services. This includes the reader of these terms and conditions. 
• Your means any user of Trail Sales website, shop, products or services. This includes the reader of these terms and conditions.
• We mean Trail Sale Limited.  
• Us means Trail Sale Limited.
• Our means Trail Sale Limited. 
• Products means any item retailed or sold by Trail Sale. 
• Substitute product means a product that is similar to a purchased product and provided to the customer as a substitute when the ordered product is out of stock or cannot be sourced on time. Similar in this context means contains similar if not identical ingredients and is the of similar weight to the product purchased. 
• GST: Goods and Services Tax.

D) Products and Availability

1. Product Descriptions: 

The description and information of products sold by Trail Sale will be based on information given or sourced by us from manufacturers. 

2. Availability: 

Please note that product availability may change without notice. We will strive to source the exact product you have purchased or desire. We will go above and beyond to source If the product is out of stock and we are not able to source it from elsewhere, in time, we will either refund you or contact you to organise a substitute product. If you choose to replace the ordered product with the substitute instead of being fully refunded, we will refund you the difference between the purchased good and the substitute. 

3. Allergies and Nutritional Information:

This information is provided alongside every relevant item sold by us.

We will not be held liable or responsible for any issues, problems or accidents arising from the customers or your failure to read the contents, allergies and nutritional information on the packaging of goods and on our website. 

E) Pricing and Payment

1. Currency: 

All prices displayed are in New Zealand Dollars (NZD).

2) GST: 

All prices displayed include GST. GST is 15% in New Zealand. 

3. Payment Methods: 

Credit Card (Mastercard, Visa etc) or PayPal are the only accepted payment methods, unless we agree otherwise with you in express writing. 

4. Order Confirmation: 

All customers will receive order confirmation after making their purchase by email. 

5. Errors: 

We reserve the right to cancel orders for failed or fraudulent payments. We reserve the right to cancel orders where we have made pricing or typographical errors. In such cases, we will inform the customer immediately, assist them to make a new order. We will refund any money paid for goods but not received by the customer. 

F) Shipping and Delivery

1. Shipping Areas:

We only deliver to New Zealand addresses unless the customer contacts us and arranges, with our express permission, in writing, that we will deliver overseas. 

2. Shipping Costs: 

Shipping Costs will vary depending on the overall weight of the purchased goods. Heavier product purchases will be more expensive than lighter orders. The cost of shipping will also vary depending on location. Rural addresses are more expensive to deliver to than non-rural. It will be more expensive to deliver to the North Island than South Island, because our distribution centre is based in Christchurch. Our shipping prices will reflect the ordinary prices for delivery in New Zealand. This is a guarantee that shipping prices will never be excessive. 

3. Delivery Timeframes: 

We will strive to always deliver products as soon as possible. To ensure your product arrives at a time you want, please include your estimated time of arrival for each delivery address (drop point / collection point) in the order notes. To be safe and ensure you are not caught without food, products or your resupply goods. Please order your products at least two weeks in advance. 

a. PLEASE NOTE: We will not be liable for any issues, challenges, delays and expenses that arise from situations beyond our control. Such situations include the customer not ordering products on time, delivery services making mistakes, the customer making mistakes, natural disasters, ferry delays and any situation where we are not at direct fault for the delay. To ensure you receive products on time, especially if you are on a long distance journey / adventure (Te Araroa or Tour Aotearoa), you must order at least two working weeks (Monday-Friday) in advance. If you do not do this we will not be liable for any expenses you face as a result of not receiving your products in under two weeks. You can order under two weeks in advance but you accept the risk and consequences of not receiving your products on time, if they are not delivered at the time you want (a time of less than two weeks). Please contact us if you want to run the risk of ordering under two weeks in advance and we will prioritise your delivery to be sent ASAP, however, we will not be liable for any expenses you incur as a result of the delivery not being made within two weeks of the order date. For your information, such expenses you may face if you do not order two weeks in advance include, but are not exhaustive of: accommodation while you wait for your delivery, food and drink expenses, alternative re-supply measures and insurance claims.

4. Delays: 

We will not be liable to pay compensation for any delivery delays beyond your control.

5. Costs for holding parcels: 

A holding fee is usually charged by the people or organisations that hold parcels on behalf of customers. This fee usually ranges between $10 – $30. Parcels held at a drop point for Te Araroa or other trails must be paid for unless stated otherwise. The cost charged for holding parcels on behalf of the customer will vary and is not within the control of Trail Sale. Please view our drop points page to gauge the cost for holding parcels in known drop points along Te Araroa. 

PLEASE NOTE: Parcels being delivered to Boyle River must be paid for online in advance of collection. We will invoice you this fee if your parcel is being sent to Boyle River Outdoor Centre. You do not need to pay this fee independently of our service. 

G) Order Processing and Cancellations

1. Processing: 

We will receive your order within 24 hours of you making your order. We will then source, pack and arrange your products to be collected for delivery. Our goal is to get this all done within 48 hours of receiving your order. However, it is likely we will have this done within 24 hours of your order being placed. Upon placing your order you will be notified that your order has been made, via email. 

1a) If you have ordered a TA Re-supply box. The TA box fee is non refundable because it is used as a service fee to collect your supplies on your behalf. 

1b) We will invoice you the cost of your supplies and groceries. We will include a receipt to give to you, to ensure you have not been charged more than it cost at the store.  

PLEASE NOTE: This invoice must be paid before we send your parcel. If we do not receive payment for the invoiced amount within one week, your order will be presumed canceled. 

2. Order Cancellations: 

We have a cancellation fee of 15% of your order cost up to a maximum of $28. The cancelation fee will not exceed $28 which reflects 1 hour of work (living wage) spent on processing your order. If you wish to cancel your order you must do so before your parcel is given to the delivery agent (courier or postal service). If you cancel after your order has been given to the delivery agent (late cancellation), you must pay the delivery fee we have incurred and the fee it costs to organise delivery of your parcel back to us, plus an inconvenience fee of $28. We will deduct this from the overall amount you paid us which we will refunded upon cancellation. If you cancel prior to your parcel being collected by a delivery agent, we will refund the full amount you paid us minus the cancellation fee outlined above. 

3. Refusal of Service: 

We reserve the right to refuse any customer or person use of our products, branded content, services or any other things owned by us. 

H) Returns, Refunds, and Exchanges

1. Return Policy: 

All items may be returned in accordance with the Consumer Guarantees Act (CGA). We will refund or replace you for any returned goods in accordance with the CGA. If a customer is not happy with out products because they believe our service or products have failed to comply with any guarantees set out in the CGA we will replace, refund or seek to rectify remedy this in so far as is required by that Act. 

a. If you are not happy with any aspect of our service, please get in touch as we         would like to amend the situation and learn how we have caused you                       dissatisfaction so that we do not do the same for others in the future. 

2. Refund Conditions: 

Refunds may only be made in accordance with the CGA and Fair Trading Act (FTA). Contact us if you wish to be refunded and we will look at your reasoning in relation to the FTA and CGA.

3. Procedure: 

The customer must pay for the return of goods unless it is of significant cost to the consumer to do so. If it is of significant cost for the customer to return the goods, we will pay for the return of products that do not meet CGA or FTA standards (section 22 CGA). Otherwise, the customer must pay for the return of goods.   

4. Faulty Products: 

If the customer receives faulty or damaged products they must prove the product was not made faulty or damaged from their own handling of it. If they can do this they must return the product, if possible, and we will either refund, remedy or replace the faulty goods in accordance with the CGA. 

I) Consumer Guarantees Act and Fair Trading Act

1. Compliance: 

We are bound by New Zealand law including the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). 

J) Privacy Policy

1. View our privacy policy, which outlines how we collect, use, and protect customer data.

K) Intellectual Property

1. Content Ownership: 

All content displayed on this website is the property of Trail Sale Limited. None of Trail Sale Limited property may be reproduced, copied, distributed or used without our prior permission. 

L) Limitation of Liability

1. Responsibility:

We will not be held liable for any damages or losses resulting from the use of our website or products. 

2. We are not nutritionists and do not take responsibility for any dietary choices made by consumers as a result of our website’s product or services. Where customers are seeking nutritional advice they must consult a qualified nutritionist. We will display all the nutritional information of each consumable product we sell. 

3. Any advice given by Trail Sale is mere opinion and based on our personal experiences and findings, we are not claiming to be professional or expert adventurers / outdoors people. We will not be held liable for any accidents, injuries or decisions made by users of our products, website or services. 

4. We will not be liable for any issues customers have with our products more than the amount they have spent on us, unless we are required to by New Zealand law. 

M) Governing Law

1. We are bound by as are these terms, New Zealand law.

2. Any disputes will be handled in New Zealand courts. However, we would advise you to come to us prior to court so that we can avoid the courts and work out a better solution for everyone. See O) Dispute Resolution below.

N) Changes to Terms and Conditions

1. We reserve the right to update or modify the terms and conditions at any time.

2. Notification: Customers that are subscribed to our emailing list will be notified of any significant changes we make to our terms and conditions. Users of our website, services or products, that are not subscribed to our emailing list, must read these terms and conditions if they wish to see any amendments or changes we make. We will also keep a reference to significant changes we make to our terms and conditions at the bottom of these terms and conditions. 

O) Dispute Resolution

1. We strongly encourage and kindly ask any person seeking to bring any action, dispute or issue against Trail Sale Limited to contact us directly and immediately, to resolve the matter without the expense and time required to go to court. We want to work with you to amend any issues our business may have inadvertently caused you. Please contact us and we will discuss how to proceed to resolve any issues you may have. 

P) Significant Updates and Notices: 

1. 13/10/24:

a. Trail Sale Terms and Conditions first published.